Terms and conditions of use

LUNETOS operates an online marketplace connecting sellers and buyers of premium, designer, vintage, rare, and out-of-production sunglasses and optical frames. We provide the storefront, model catalog, search tools, messaging, order management, and secure payment service.

The sales contract is concluded exclusively between the seller and the buyer. LUNETOS is not a party to this contract, does not own the items, does not hold them, does not ship them, and does not physically inspect them.

LUNETOS does not perform appraisals and does not certify the authenticity of items. The authenticity, conformity, origin, state of preservation, and legitimate availability of the item are declared and guaranteed exclusively by the seller. The information published in listings is provided by sellers under their responsibility.

The ad review activity described on the “How we review ads” page is a formal check for completeness and consistency of the required information and photographs. It does not constitute an appraisal, a judgment of authenticity, or a guarantee on our part.

To buy or sell, you must be at least 18 years old and have legal capacity. Registration data must be true, complete, and up-to-date; you are responsible for the confidentiality of your credentials and for all activities carried out with your account.

Multiple accounts used to evade suspensions, manipulate reputation, or inflate ad visibility are not permitted.

We may suspend or close an account in case of violation of these terms, suspected fraud, sale of counterfeits, or legal obligations. Closure does not affect orders already in progress, which will be completed or refunded.

The seller guarantees to be the owner of the item or authorized to sell it, that the item is authentic and not a replica, and that its sale does not violate third-party rights or legal prohibitions.

The listing must indicate the actual brand, model, and reference code, measurements, materials, condition, and any relevant defects, and include original photographs of the item actually for sale, including those of the required markings. It is forbidden to use images from catalogs, other listings, or artificially generated images.

Prohibited items include: counterfeit or suspected counterfeit items, stolen items, custom ophthalmic lenses presented as new without indication, non-compliant medical devices, misleading descriptions, and referrals to off-platform sales to evade commissions.

The seller must ship within the deadline indicated in the order, with tracking, packaging suitable for the item's fragility, and correct customs documentation for international shipments.

If the seller acts within the scope of a professional activity, they are required to qualify as a professional, to comply with the information obligations, legal guarantee of conformity, and right of withdrawal provided for by the Consumer Code, and to issue the legal tax documents. The tax qualification and tax obligations related to sales remain the responsibility of the seller.

By placing an order, the buyer agrees to purchase the item at the indicated price, plus shipping costs and service fee.

The buyer must provide a correct delivery address, collect the shipment, and is responsible for duties, import VAT, and customs charges for deliveries outside the European Union, which are not collected by LUNETOS.

The buyer is invited to examine the item upon delivery and report any discrepancies before confirming receipt.

LUNETOS remunerates itself in only two ways. First: a service fee equal to 7% of the item's price, charged to the buyer at the time of payment and indicated separately in the order summary. This fee covers secure payment, assistance, dispute management, and refunds. The seller receives the full price indicated in the listing and does not incur deductions on the sale.

Second: sponsorship packages, optionally purchased by sellers to increase the visibility of a listing. Prices, durations, and placements are published on the “Fees and costs” page.

Sponsored listings are always marked with the “Sponsored” label, as required by Regulation (EU) 2022/2065 (Digital Services Act) and Regulation (EU) 2019/1150 (P2B). Sponsorship solely affects the sorting and positioning of the listing: it does not alter prices, sales conditions, review outcomes, or our assessment of disputes. The main criteria for sorting results are relevance to the search, selected filters, user-chosen sorting, and, for marked spaces, paid sponsorship.

Sponsorship is a service provided by LUNETOS to the seller, invoiced separately from the sale. The seller can set an overall budget and a daily spending limit; once exhausted, the sponsorship automatically stops and the ad remains published as a regular ad. The unused fee is refunded if we remove the ad for a violation not attributable to seller's malice.

Payments are processed by the payment service provider Stripe. LUNETOS does not store full card details.

The amount paid is not immediately available to the seller. The credit is processed when the buyer confirms receipt of the item or, in the absence of confirmation and disputes, automatically on the third day following the delivery recorded by the courier.

Opening a dispute suspends the credit until a decision is made. In case of non-delivery, the amount remains blocked and is refunded to the buyer.

The buyer may open a dispute within the deadline indicated on the order page and in any case before confirming receipt, attaching photographs and a description of the discrepancy.

We evaluate the evidence provided by the parties and decide impartially. An accepted dispute results in a full refund, including price, shipping costs, and service fee, or an agreed partial refund. If we do not decide within the service term indicated in the order, the refund is automatically issued in favor of the buyer.

If the item received is counterfeit or materially different from what was described, the order is fully refunded and the listing removed. Any return occurs according to the instructions provided in the decision; costs remain the responsibility of the seller when the discrepancy is attributable to them.

Our decision exclusively concerns the management of the amount held through the platform and does not prejudice the parties' right to take legal action.

If the seller is a professional and the buyer is a consumer, the latter has the right to withdraw from the purchase within 14 days of receiving the item, without stating a reason, pursuant to Articles 52 et seq. of the Consumer Code. Withdrawal is exercised through the order page or by communicating it to the seller; return costs are borne by the consumer unless otherwise indicated by the seller.

In private sales, the legal right of withdrawal does not apply: in such cases, protection for non-conforming or undelivered items as described in point 7 remains operative.

The right of withdrawal relating to sponsorship services purchased by a consumer expires upon the full execution of the requested service, which commences with the activation of the campaign expressly authorized by the user.

Uploaded texts and photographs remain the property of the user, who grants LUNETOS a non-exclusive, free, and transferable license to our technical providers to host them, technically adapt them, and display them on the platform, in catalog pages, in service communications, and in the platform's promotional activities, even after the sale of the item, for archiving and catalog purposes.

The user guarantees to hold the rights to the uploaded content and indemnifies us from third-party claims arising from its publication.

The names and logos of manufacturers are trademarks of their respective owners and are used solely to descriptively identify the model subject of the listing. LUNETOS is not affiliated with, authorized by, or sponsored by such owners and is not an official reseller.

Rights holders can report infringing listings by writing to legal@lunetos.market: substantiated reports lead to the removal of the listing and, in repeated cases, account closure.

Anyone can report illegal content from the listing page or by writing to support@lunetos.market. We process reports promptly and non-arbitrarily, in accordance with Regulation (EU) 2022/2065.

If we remove a listing, limit the visibility of content, or suspend an account, we communicate the reason and available dispute tools to the interested party. The internal complaint can be submitted to support@lunetos.market within 6 months of the decision and will receive a reasoned response.

LUNETOS is responsible for its services with the required professional diligence. It is not responsible for the execution of the sales contract, the quality, authenticity, or conformity of the items, nor for the sellers' declarations.

To the extent permitted by law, our total liability to a user relating to an order shall not exceed the amount of the service fee received on that order, plus any amount withheld and not yet credited. Any limitation is excluded in cases of willful misconduct, gross negligence, or personal injury.

We do not guarantee uninterrupted platform availability: maintenance and technical interruptions may occur.

We may modify these terms for regulatory, technical, or service reasons. Significant changes are communicated with at least 15 days' notice to registered users and, to sellers, with the notice period provided by Regulation (EU) 2019/1150. Use of the platform after the effective date constitutes acceptance; in case of disagreement, the user may close their account.

These terms are governed by Italian law. For consumer users, the application of the more favorable mandatory provisions of their country of habitual residence remains unaffected.

The competent court is that of Milan; if the user is a consumer, the court of their place of residence or elected domicile has exclusive jurisdiction.

Before resorting to judicial action, the user may activate the internal complaint procedure and, alternatively, a mediation or ADR procedure pursuant to articles 141 et seq. of the Consumer Code. For online purchases, the European dispute resolution platform is also available.

LUNETOS — Via da completare, Italy. Support: support@lunetos.market. Legal matters and trademark reports: legal@lunetos.market.