Company
Help centre
Answers to the questions we are asked most. If something is missing, contact us.
Orders
Track an order from your dashboard. Shipping labels, tracking numbers and authentication status all appear on the order record.
Offers
Offers expire after 48 hours. Sellers can accept, decline or counter. An accepted offer reserves the listing for you.
Returns
Open a claim within 72 hours of delivery from the order page, with photographs of the issue.
Selling
If your frame is not in the catalogue, submit it during guided selling and our team adds the model entry, usually within one business day.